Menu Toggle

 Aktuelle Einschränkungen:

 

Behoben:  Mobil:  Aktuell kommt es zu Einschränkungen im Bereich Halle (Saale), bei Telefonie und mobilen Daten

 

Mobil: Einschränkungen beim Dienst SecureNet

Mobil: Einschränkungen Telefonie und Daten im Bereich Bergisch Gladbach/Essen/Velbert

 

Nähere Informationen dazu findet Ihr im Eilmeldungsboard

Close announcement

Internet, Telefon & TV über Kabel

Siehe neueste

Cancellation of contract

Dutni
Smart-Analyzer

Hello,

 

Recently I moved to new house and here I only can use Telekom or should make another contract with private cable company to keep Vodafone contract. Hence I already install Telekom in the new house and would like to cancell current vodafone contract (TV/Treueplus 2play 200) immeidately becuase the contract is until 31.08.2021.

Here my questions are:

1. Can I cancel current contract earlier than planned termination time? I think my case is special case so that I can cancell the contract immediately.

2. Can you send me termaination confirmation letter through email or post?

 

Best regards, 

Mehr anzeigen
6 Antworten 6
Ida
Moderatorin
Moderatorin

Hi Dutni
 

The special right of termination is 3 months to the end of the month from the date of relocation.

 

Best regards
Ida



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

Mehr anzeigen
Dutni
Smart-Analyzer

Dear Ida,

 

Thank you for information about special termaination period.

Can you please help me have a termination confirmation letter from Vodafone?

Still I haven't received any feedback regarding my cancellation request from April...

 

Br,

Dutni

Mehr anzeigen
strg-alt
Datenguru

You need to report the move to Vodafone, then the termination can be processed.

In any case I would additionally send a cancellation notice for the contract to the end of the 2 years, this has to be done at least 3 months before the 24 months are ending.

Mehr anzeigen
Dutni
Smart-Analyzer

Hi

 

My contract will be finished until end of Aug. 2021 (almost 3 month later) and I already sent several times the cancellation emails to Vodafone(kabel-impressum@vodafone.com) and called to service center to get the contract termination confirmation letter.

Up to now I haven't received any confirmation email/letter from Vodafone that's why I asked it here to get some help...

 

Br,

Dutni

Mehr anzeigen
Torsten
SuperUser

Kabel-impressum@vodafone.de is unfortunately not a valid email address for customer service. Since you come from the former Unitymedia area, you have to write the email to kundenservice@unitymedia.de.
And please also note that no prior email has reached Vodafone West in time and that your cancellation can only be processed after it has been received by VFW.
However, you have no right to a termination due to unavailability, as you are responsible for the functioning of the cable connection. In the case of the new apartment, by booking the cable connection with the local operator.

Mehr anzeigen
Dutni
Smart-Analyzer

Thank you for explanation and information.

Then I will send my request through unitymedia service email to get only the contract cancellation confirmation until end of Aug...

Mehr anzeigen