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Frage
Antwort
Lösung
am 18.09.2020 14:42 - zuletzt bearbeitet am 18.09.2020 14:46 von ERFD
I requested a cancellation of my Vodafone internet service contract (Kundennummer XXX) on 09.09.2020 as I will relocate to Australia on 31.10.2020. The contract cancellation has been approved by Vodafone.
However, there has been issues to my internet connection due to cable issues (see ticket below) since April 2020. I contacted Vodafone customer service and they informed me that I can request for a voucher after the cable issues is fixed. Since the connection disruption has not been resolved by Vodafone until now, I am writing this letter to request the voucher, and termination of the contract on 31.10.2020 instead of 29.01.2021.
Thank you for your attention to this matter.
Edit: Please do not distribute personal data on the Internet. Attachment and customer number removed.
Gelöst! Gehe zu Lösung.
am 25.09.2020 09:59
Hello AnuDev,
your contract has been terminated according to the Telecommunications Act with a notice period of 3 months. You will receive a pro-rata credit to your customer account for the period of the impairments.
Best regards
Nancy
am 22.09.2020 13:12
Hey,
I can take a look at the connection 🙂 Will you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?
Then please let me know in the post when you have sent me the data.
LG
Tobias
am 23.09.2020 19:08
Hi
I have sent the requested details. Thank you.
am 25.09.2020 09:59
Hello AnuDev,
your contract has been terminated according to the Telecommunications Act with a notice period of 3 months. You will receive a pro-rata credit to your customer account for the period of the impairments.
Best regards
Nancy
25.09.2020 10:09 - bearbeitet 25.09.2020 10:11
Dear Nancy.
Thank you for your confirmation. The service disruption remains, and I am not sure when this will be fixed. Can you please confirm the duration from which I will get the pro-rate credit and will it be paid after my contract ended?
Thank you.
am 28.09.2020 11:46
Hello AnuDev,
the credit will be credited to your customer account with the next invoice run. You can understand them on your bill. You notified us of the impairments in July 2020.
Best regards
Nancy
am 28.09.2020 17:23
Dear Nancy.
Thank you for your prompt reply. Can you please check if the cable issue i reported in July has been resolved? My internet still drops every 10-15 minutes.
Thank you for your service.
Kind Regards,
Anu
am 29.09.2020 18:52
Hello AnuDev,
we are happy to do that. please be so kind and open a new thread. We have solved your actual question.
Best regards
Tina