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TV: Ausfall TV-Sender Heimatkanal über Sky-Geräte
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 18.09.2021 15:44 - zuletzt bearbeitet am 19.09.2021 05:26 von Gelöschter User
Hello,
I have the Vodafone CableMax1000 contract. I left Germany permanently on 23.08.2021 to live in the UK. I went through all the messages on this forum and asked how to cancel my contract. Following the advice I was given I filled in the online contact form for moving abroad on 25.08.2021. I expected my contract to be cancelled 3 months from that date. However I have still received no confirmation after more than 3 weeks and on MyVodafone it still says my contract is due to end in 2022. I tried to do the online form again in case there was an error but now it will only let me put in a moving date from today. Please could this be checked or explained what else I can do.
My customer number is xxxxxxxxxx. I can send my Abmeldung.
Thank you very much.
Helen Fxxxxxxxxxx
Edit: Please do not post personal information publicly.
Gelöst! Gehe zu Lösung.
am 21.09.2021 07:42
Hi Helen2020,
unfortunately we didn't received a deregistration from you, that's why the cancellation date is still in March 2022. You sent a message to customer service at the end of August, but without an attachment.
So that there are no further delays, I will adjust the termination. Since I have no other information from previous messages, I'll take your message from 25 August as reference.
Regards
Stephan
am 21.09.2021 07:42
Hi Helen2020,
unfortunately we didn't received a deregistration from you, that's why the cancellation date is still in March 2022. You sent a message to customer service at the end of August, but without an attachment.
So that there are no further delays, I will adjust the termination. Since I have no other information from previous messages, I'll take your message from 25 August as reference.
Regards
Stephan
am 22.09.2021 20:30
Hi Stephan,
Thank you for the help! I did not see where on the contact form to add an attachment. Shall I send you my Deregistration in a PN?
Thanks,
Helen
am 25.09.2021 09:02
Hi Helen2020,
we have already adjusted the cancellation. Therefore, we no longer need the deregistration.
Regards
Thomas
am 26.09.2021 16:12
Dear Thomas,
Excellent. Thank you for your help.
Best wishes,
Helen
am 28.09.2021 12:10
Hello Helen2020,
glad we could help you. I will therefore close your thread.
Best regards
Nancy