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Cancel contract due to moving abroad - no confirmation received
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Helen2020
Smart-Analyzer

Hello, 

I have the Vodafone CableMax1000 contract. I left Germany permanently on 23.08.2021 to live in the UK. I went through all the messages on this forum and asked how to cancel my contract. Following the advice I was given I filled in the online contact form for moving abroad on 25.08.2021. I expected my contract to be cancelled 3 months from that date. However I have still received no confirmation after more than 3 weeks and on MyVodafone it still says my contract is due to end in 2022. I tried to do the online form again in case there was an error but now it will only let me put in a moving date from today. Please could this be checked or explained what else I can do. 

My customer number is xxxxxxxxxx. I can send my Abmeldung. 

Thank you very much. 

Helen Fxxxxxxxxxx

 

Edit: Please do not post personal information publicly.

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Stephan
Moderator

Hi Helen2020,

 

unfortunately we didn't received a deregistration from you, that's why the cancellation date is still in March 2022. You sent a message to customer service at the end of August, but without an attachment.

 

So that there are no further delays, I will adjust the termination. Since I have no other information from previous messages, I'll take your message from 25 August as reference.

 

Regards

Stephan

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Stephan
Moderator

Hi Helen2020,

 

unfortunately we didn't received a deregistration from you, that's why the cancellation date is still in March 2022. You sent a message to customer service at the end of August, but without an attachment.

 

So that there are no further delays, I will adjust the termination. Since I have no other information from previous messages, I'll take your message from 25 August as reference.

 

Regards

Stephan

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Helen2020
Smart-Analyzer

Hi Stephan, 

 

Thank you for the help! I did not see where on the contact form to add an attachment. Shall I send you my Deregistration in a PN? 

 

Thanks, 

Helen 

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Thomas
Moderator

Hi Helen2020,

 

we have already adjusted the cancellation. Therefore, we no longer need the deregistration.

 

Regards

Thomas



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Helen2020
Smart-Analyzer

Dear Thomas, 

Excellent. Thank you for your help. 

Best wishes, 

Helen 

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Nancy
Moderatorin

Hello Helen2020,

 

glad we could help you. I will therefore close your thread.

 

Best regards

Nancy



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