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Cancel Contract- moving abroad
Federico-DSP
Smart-Analyzer
Smart-Analyzer

Hello 

 

I want to cancel my internet and phone contract. I am moving abroad at the end of March, and my contract ends in June.

 

I sent a request by email, but they told me that I should send my request via the community. 

 

I would like to know what are the steps to cancel the contract.

 

Could someone help me with this?

 

Thank you.

 

 

 

 

 

1 Akzeptierte Lösung

Akzeptierte Lösungen
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Federico-DSP,

 

I've taken care of it now. You'll get the cancellation confirmation in the next few days. Please send us the deregistration certificate from germany.

 

Best regards

Tina

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Lösung in ursprünglichem Beitrag anzeigen

5 Antworten 5
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Federico-DSP,

 

i'm gonna help you do that. I need your name, the current address, the new address, the moving date, the customer number and your date of birth. Please send me the data in a private message and then report again here in the thread.

 

Regards

Grit

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Hello 

 

Thank you, for helping me on this.

 

But for some reason I can not send you a private message. When I click on the link, I receive a message, that's the page I've found, and I'm trying to create it from "My Messages, I see a lot of users starting with your name, and I do not know which one to select.

 

Regards,

Federico

 

 

 

 

 

Sorry for some reason when i sent the message it delete something.

 

What I wanted to say is that when I click on the private message link you sent, i receive a message saying that the page was not found and when I want to create one from my "My Messages, I see a lot of users starting with your name, and I do not know which one to select.

 

Regards,

Federico

Hi 

 

I was able to send you the private message at the end.

 

Again thank you for your help.

 

Regards,

Federico

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello Federico-DSP,

 

I've taken care of it now. You'll get the cancellation confirmation in the next few days. Please send us the deregistration certificate from germany.

 

Best regards

Tina

Bewertet hilfreiche Beiträge mit Likes und Sternen!