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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 06.03.2019 13:10
Hello
I want to cancel my internet and phone contract. I am moving abroad at the end of March, and my contract ends in June.
I sent a request by email, but they told me that I should send my request via the community.
I would like to know what are the steps to cancel the contract.
Could someone help me with this?
Thank you.
Gelöst! Gehe zu Lösung.
11.03.2019 11:43 - bearbeitet 11.04.2019 09:18
Hello Federico-DSP,
I've taken care of it now. You'll get the cancellation confirmation in the next few days. Please send us the deregistration certificate from germany.
Best regards
Tina
am 06.03.2019 20:29
Hello Federico-DSP,
i'm gonna help you do that. I need your name, the current address, the new address, the moving date, the customer number and your date of birth. Please send me the data in a private message and then report again here in the thread.
Regards
Grit
am 07.03.2019 22:18
Hello
Thank you, for helping me on this.
But for some reason I can not send you a private message. When I click on the link, I receive a message, that's the page I've found, and I'm trying to create it from "My Messages, I see a lot of users starting with your name, and I do not know which one to select.
Regards,
Federico
am 07.03.2019 22:25
Sorry for some reason when i sent the message it delete something.
What I wanted to say is that when I click on the private message link you sent, i receive a message saying that the page was not found and when I want to create one from my "My Messages, I see a lot of users starting with your name, and I do not know which one to select.
Regards,
Federico
am 08.03.2019 13:25
Hi
I was able to send you the private message at the end.
Again thank you for your help.
Regards,
Federico
11.03.2019 11:43 - bearbeitet 11.04.2019 09:18
Hello Federico-DSP,
I've taken care of it now. You'll get the cancellation confirmation in the next few days. Please send us the deregistration certificate from germany.
Best regards
Tina