Cable router device and welcome package undelivered

[Vimal]

Cable

My Cable router device and the welcome package has been undelivered, it's been back for some reason. I am now waiting for the internet for 14 days now. Not sure when the new package come. 

It's so hard to contact Vodafone via email or phone to resolve this issue. I think I should get a new contract

[Lars]

Hi Vimal,

I'll take a look at it.

Please send me your customer number, name, address and date of birth by private message. Please contact me here in the thread as soon as you have sent the PM.

Best regards

Lars

[Vimal]

Cable

Sent you a PM. 

[Thomas]

Hi Vimal,

the parcel could not be delivered and was delivered to a branch. Since it was not picked up there, it came back to us and the contract was revoked. So you can simply conclude a new contract.

Regards

Thomas