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Cable probems, Hired 200 Mpbs and only working 12 Mbps
RodrigoSeabra
Smart-Analyzer
Smart-Analyzer

Hello.

My contract is for 200 Mbps but my test speed shows me 12 Mbps, and When I am downloading something it is not even reaching 5 Mbps.

I tryed to call but there is no option in English.

 

 

5 Antworten 5
Martin59
Moderator:in
Moderator:in

Hello RodrigoSeabra,

 

please answer once the open questions from the Link . Thus we have a first overview.

 

Best regards, Martin

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  • Which contract do you have? Red Internet and Phone 200 Cable 
  • Which modem / router do you use? Vodafone Kabelrouter - Arris Touchstone TG3442DE
  • Do you use a loaner device from us or do you have your own device ? Loaner device
  • What is the error ? Speed ​​too low and packet loss
  • How is your terminal with the modem connected ? WLAN (WIFI)
  • Which browser do you usually use? Google Chrome
  • Which operating system do you have on your computer? Windows 10
  • Start and period of the disturbance  Begining of June
  • Upload a screenshot of the signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.
  • What measures were carried out by the fault hotline (available at 0800-5266625)? No english option
  • In which state do you live? Bavaria - City center of Bayreuth - 95444
pRo-Marco
Ex-Moderator:in
Ex-Moderator:in

Hi RodrigoSeabra,

 

please do a test with a wired connection. Do you get the same results?

Kind regards

Marco

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Hello.

 

I just made the test again, it's reaching the hired connection, seams that the router is the problem, how to solve it ?

Wallace
Ex-Moderator:in
Ex-Moderator:in

Hi,

 

Can you please, via the user interface of the router, perform a factory reset.

 

Regards

Wallace

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