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1

Frage

2

Antwort

3

Lösung

Cable downgrade
p3rry
Netzwerkforscher
Netzwerkforscher

Hello, 

sorry if I write in english, but my German is still too poor.

I would like to downgrade my internet & phone 400, as my offer is expiring, which options do I have?

 

Moreover I have a combi subscription with the TV, however I am not really using it. Is there any chance that I can cancel the TV subscription?

 

Thanks for your help,

best

Claudio

1 Akzeptierte Lösung

Akzeptierte Lösungen
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello p3rry,

 

you can switch to the following tariff from 17th of january:

 

Red Internet & Phone 200 cable for 39,99 €

 

Red Internet & Phone 100 cable for 34,99 €

 

Red Internet & Phone 32 cable for 29,99 €

 

At TV you can change to the tariff Vodafone TV for 9,99 €. Instead of our Giga Box you get a HD-video-recorder.

 

Best regards

Tina

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Lösung in ursprünglichem Beitrag anzeigen

7 Antworten 7
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello p3rry,

 

I'll see how I can help you. Which tariff do you want to change to?

 

Send me the following informations in a private message:

 

your full name

address

date of birth

customer number

 

Please reply here when you have sent the private message.

 

Best regards

Tina

 

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p3rry
Netzwerkforscher
Netzwerkforscher

Hi Tina,

I've sent you the infos.

Thanks!

 

Claudio

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello p3rry,

 

you can switch to the following tariff from 17th of january:

 

Red Internet & Phone 200 cable for 39,99 €

 

Red Internet & Phone 100 cable for 34,99 €

 

Red Internet & Phone 32 cable for 29,99 €

 

At TV you can change to the tariff Vodafone TV for 9,99 €. Instead of our Giga Box you get a HD-video-recorder.

 

Best regards

Tina

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p3rry
Netzwerkforscher
Netzwerkforscher

Dear Tina,

 

thank you so much for your answer, I would like to change my tarif to

Red Internet & Phone 100 and to Vodafone TV

is it possible for you to proceed with the tariff change?

 

Best regards,

thanks again

Claudio

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello p3rry,

I have deposited the tariff change. You will receive the order confirmations by post. Please be patient now.

 

Best regards

Tina

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p3rry
Netzwerkforscher
Netzwerkforscher

Dear Tina,

 

thanks so much for your kind help,

best regards

 

Claudio

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello p3rry,

 

You're welcome . As your request is solved, I will close this thread now.

 

Best regards

Tina

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