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Whamcloud
Smart-Analyzer

Ich habe mit jemandem telefoniert. Die Person sagte zu E-Mail und dass ich Englisch verwenden könnte.


My wife speaks some German telephoned Vodafone and was told to email in English. I emailed and was told to use the forum so I am asking here.


I agreed a Vodafone Cable contract. An engineer came to the house and said connection was not possible on that day.

 

How do I find out what is happening next? I have had no contact from Vodafone?

When will Vodafone get in touch to tell me about the next stage?

 

Edit: @Whamcloud Kundenummer entfernt, bitte keine persönlichen Daten öffentlich posten. Gruss Methusalem1

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4 Antworten 4
Whamcloud
Smart-Analyzer

Hi,

 

Any news on how I discover when Vodafone will come and install my cable.

I have, telephoned, emailed and told to use this forum. I just want some information on what will happen next and some idea of when.

 

Chris

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Whamcloud
Smart-Analyzer

Hi,

 

Any news, your telephone and I'm a support tells me to ask here?

 

I have to keep asking or this will disappear into the backlog.

 

Thanks

 

Chris

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MasterScorp1982
SuperUser

"I have to keep asking or this will disappear into the backlog."

There is a forum rule (1.4) against that. So stop asking.

Requests are processed chronologically.

It will take a few days till an employee can take care of it.

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Tobias
Moderator

Hey,

 

I can gladly take a look at the connection Smiley (fröhlich) Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

 

Then please let me know in the post when you have sent me the data.

 

Regards

 

Tobias



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