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Lösung

CONTRACT TERMINATION
Bhanu
Smart-Analyzer
Smart-Analyzer

Hello,

I am moving to a different city in Germany and the customer representative whom I called informed me that the services are not offered in the new place where I am moving to. He asked me to send a termination notice.

 

To whom/where should I send the termination notice with an immediate effect?

 

Regards,

Bhanu

5 Antworten 5
Grit
Ex-Moderator:in
Ex-Moderator:in

Hello Bhanu,

 

you have to report a move and enter the new address so that we can check whether you can be taken care of at the new address. If this is not the case, we can then process the cancellation in accordance with the Telecommunications Act.

 

I will be happy to help you. You have to send me the following data:

 

name

current address

new address

customer number

date of birth

moving date

 

Send me everything in a private message and then announce yourself again here in the contribution. Please note that I can only help you if you send me the complete data.

 

Regards

Grit

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Bhanu
Smart-Analyzer
Smart-Analyzer

Hi Grit,

 

Thanks for your response. Please find the details in your inbox.

 

Regards,

Bhanu

Thomas
Moderator:in
Moderator:in

Hi Bhanu,

 

please send me the complete new address in a private message. Only so we can check whether the contract can move with or be terminated.  

 

Regards

Thomas

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Bhanu
Smart-Analyzer
Smart-Analyzer

Hi,

 

Details sent, please check your inbox

 

Regards,

Bhanu

Thomas
Moderator:in
Moderator:in

Hi Bhanu,

 

at your new address we can't provide. The contract will be terminated with a period of 3 months. You will also receive a confirmation.

 

Regards

Thomas

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