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Billing of Giga TV -
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Smart-Analyzer

I have a huge concern regarding the billing.
When I made the contract I categorically mentioned that I need only the internet. The Vodafone sales person did that contract and then everything was fine until i received giga tv at home, and few weeks later another such box. I donot have a TV and returned the boxes back to vodafone. 

Meanwhilem a Vodafone service provider came to my appartment and I also mentioned it to him that I do not need the TV because I have no connection to a television and he told me that I should simply sent it back and everything will be fine, as mentioned i did that. 

I am billed 90 Euros, for something I have returned back to Vodafone and i never even used it. Not even took it out of the box. I would be grateful if i could get a refund of 90 Euros becasue vodafone just billed me for something i did not even ask for or it is not part of contract i am sure there is some administrative issue and soon will get it sorted out. 

Regards,

Ibrahim Qaisar

city: Nuremberg,germany

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5 Antworten 5
Moderatorin

Hello ibrahim123,

 

welcome to our community. Nice to see you. I'll take a look.

 

Send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

Write a short reply here afterwards.

 

Best regards

Tina

 

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Smart-Analyzer

Hello, 

 

Kindly check your messages, I have sent the details you required in private message. 

 

Regards,

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Moderatorin

Hello ibrahim123,

 

you have signed the first contract directly in the shop. You are can't to withdraw the contract.

 

At the second contract (GigaTV Net) a colleague was at your place. Is that right?

 

Best regards

Tina

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Smart-Analyzer

Hello. the contract i did directly at the shop was only for the Internet and not giga tv. I do not want to withdraw the internet contract.

I received 2 giga tv devices at my house and when a vodafone representative came to my appartment I said that I wanted to cancel the contract and vodafone representative categorically said that I just need to sent the 2 giga tv devices back and everything will be sorted. 

 

But then giga tv charges were being deducted from my account. 

 

So, now I would request that since i did not use giga tv and sent it back therefore I should not pay for the giga tv charges. 

 

Regards

Ibrahim 

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Moderator

Hi Ibrahim,

 

I've had a look at everything now. I found a document from December in which you cancel the TV contract. Unfortunately this was overlooked. I have now corrected this and terminated the contracts retroactively. A written confirmation is on its way to you. The accrued fees will be refunded. Do you have any further questions?

 

Best regards

Lars

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