abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

Bill payment via direct transfer
sqq2
Smart-Analyzer
Smart-Analyzer

Hello, I paid for my DSL landline and I didn't get any confirmation yet that money were received (and I don't see any change in my bills page).
I've sent 40 euro to DE63 3007 0010 0270 7040 05 with my customer id as a reference.

 

Edit: Moved from DSL to cable.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello sqq2,

 

you have a cable internet contract. The bank account is for DSL contract. The amount will now be transferred to your customer account. The payment will be on your account within the next few days.

 

For the next bank transfer use the bank details from your invoice.

 

Best regards

Tina

Bewertet hilfreiche Beiträge mit Likes und Sternen!

Lösung in ursprünglichem Beitrag anzeigen

6 Antworten 6
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi sqq2,

 

when did you do the bank transfer?

 

It can take up to 3 days until the amount is booked to your customer account.

 

Regards,

Jens

Bewertet hilfreiche Beiträge mit Likes und Sternen!
sqq2
Smart-Analyzer
Smart-Analyzer

Hi, september 20 at 18:44.

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello sqq2,

 

send me the following informations in a private message:

 

full name

address

customer number

bank statement of the transfer

 

Best regards

Tina

 

 

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello sqq2,

 

you have a cable internet contract. The bank account is for DSL contract. The amount will now be transferred to your customer account. The payment will be on your account within the next few days.

 

For the next bank transfer use the bank details from your invoice.

 

Best regards

Tina

Bewertet hilfreiche Beiträge mit Likes und Sternen!
sqq2
Smart-Analyzer
Smart-Analyzer

Thank you very much Tina!

 

I wanted to change my payment to montly sepa transfer, but I don't see option to change it. Could you please tell me the procedure to do so?

Tina
Ex-Moderator:in
Ex-Moderator:in

Hallo sqq2,

 

you can enter your bank details in your customer portal.

 

Best regards

Tina

Bewertet hilfreiche Beiträge mit Likes und Sternen!