Bill not received nor amount deducted from account

[n_sreckovic]

Dear Vodafone team,

I still haven't received any bills nor payment has been deducted from my account.
Can you please take a look into this?

Thanks and best,

Natasa

[Tina]

Hello Natasa,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[Nancy]

Hello n_sreckovic,

please send me the complete address and please check the customer number again and write it to me with the last 4 numbers of your IBAN by private message.

Best regards

Nancy

[Nancy]

Hello n_sreckovic,

the order under the customer number sent by you was cancelled. The street didn't quite work out. Your current contract has a different customer number. Since you still had a credit balance, nothing has been debited yet. You can find your invoices in your customer portal, where you can track everything. Do you still have your contract documents?

Best regards

Nancy