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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 21.06.2021 09:51
Hi all,
I'm moving to Germany in <2 weeks and I have purchased a Vodafone DSL package. I'm struggling to understand the next steps to get my DSL up and running.
- I got the contract where they mention to use the link www.unitymedia.de/benutzerkonto/registrieren. This page keeps giving an error.
- By phone support, my Kundennummer is not recognised. I suspect because it's not activated on the above point?
- On the DSL-Auftrag hinzufuegen it asks for an online activation number which I don't have.
- Lastly, the router seems to have been sent to the Geshaeftkunden. Any idea what this meean?
Thanks a lot!
DSL-Vertrag hinzufügen
21.06.2021 16:30 - bearbeitet 21.06.2021 16:33
Hi @JolaN,
Welcome aboard
Sorry you've had trouble trying to register your broadband package.
We can surely sort this out.
a.
Registering: The registration site has only recently been updated to make things easier for you if you selected one of our Red Internet&Phone Cable packages.
In this case, the link you received has just now gone out of use. Sorry, we should have told you.
Red I&P Cable is a product of its own and not identical with the Red I&P DSL(!) packages.
Please go to MeinVodafone on www.vodafone.de and
* select "Jetzt registrieren"
* select "Mit Deinen Vertragsdaten"
* select "Kabel-Produkte (Nur NRW, BW, Hessen)
=> There, you can register your Customer account number or Kundennummer
b.
Online registration code: If you opted for Red Internet&Phone Cable, you don't need an online registration code. This code is only relevant when you choose a DSL package.
c.
Your router: Did you sign up as our Business customer ("Geschäftskunden" in German) and did you give a different address for dispatching the router?
In any case, I will gladly help and check where your router was sent to.
Please write me a personal message and include
* Your customer account number
* The region or Bundesland you want the service installed (Baden Wuerttemberg, Hesse, Northrhine Westphalia or different)
* the link to your comment
Regards
Micha