Activation after moving to a new address

[Suman]

I have moved to a new location and my address on the Kabel is already changed to the new address. However, I am unable to activate the internet connection.

When I use the Kundennummer and Aktivierungscode provided I get an inexplicable error. The Aktivierungscode is something I received at my old address. I have observed that Kabel has assigned a new Kundennummer at my new address. Is this the reason why my old Kundennummer and Aktivierungscode  are not working? Can you please help me with the issue?

[Wallace]

Hi Suman,

for our rental router you do not need an activation code. Do you want to activate your own router?

Regards

Wallace