Internet, Telefon & TV über Kabel

AWFUL service and processes
Daten-Fan

I have moved houses and switched from Cable to DSL. After many attempts (3 in fact) and months delay (3+ months waiting) I finally got my DSL working. Then I got a 100eur charge for my old cable box. I emailed asking how to send it back do I need to print a retrn slip and what address to send and got no reply. I tried calling and not a SINGLE person could speak to me in english, I speak some german (not great) and they were SO RUDE kept hanging up and changing me to another person that was no help. I asked to speak to a manager and was told NO and hung up on. WORST service I have ever experienced for any kind of contract all over the world. Embarrasement to Vodafone. I want my 100 euro refunded, and I want an address and details for sendind the cable box back. 

 

Mod. Edit: @Lisa02  Moved to the right board.

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Moderatorin

Hello Lisa,

 

welcome to our community. Nice to see you.

 

Send the cable router to the following address:

 

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 22

290475 Nürnberg

 

Unfortunately we cannot send you a return receipt. 

 

As soon as you have sent the package, contact us here again after 5 to 7 days and Send me the following informations in a private message:

 

full name

date of birth

address

customer number

 

I will check if the device has arrived.   

 

Best regards

Tina

 

 

 

 

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Moderatorin

Thanks for your pn.

 

We have received the device. The feewill be refunded within the next 2 to 4 weeks.

 

Best regards

Tina

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