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1

Frage

2

Antwort

3

Lösung

250 mbit contract via Cable 24
Luc90
Smart-Analyzer
Smart-Analyzer

Good morning,

 

I concluded around a week agoa contract for 250 mbit cable connection, giving as move in date the 20.12.

However, I keep getting the following message:

 

Lieber xxxxx,     Du hast ein neues Schreiben von uns bekommen - per Post oder E-Mail. Die Kopie davon findest Du jetzt für die nächsten 13 Monate auf vodafone.de/meinedokumente.  Freundliche Grüße Dein Vodafone-Team

 

Since I didn't move in yet, I am not able at the moment to receive communication by post. Is it possible to forward those communications to my e-mail address, or enable my account for the online portal?

 

Thanks

1 Akzeptierte Lösung

Akzeptierte Lösungen
Thomas
Moderator:in
Moderator:in

Hi Luc90,

 

we will send you the confirmation by mail. This can now take up to 24 hours.

 

Regards

Thomas

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Lösung in ursprünglichem Beitrag anzeigen

10 Antworten 10
Luc90
Smart-Analyzer
Smart-Analyzer

Upping the message because of no reply

Lars
Ex-Moderator:in
Ex-Moderator:in

Hi Golding,

 

please send me the following data via private message:

 

- Name

- Date of birth

- Address (new address)

- E-mail address.

 

Write a short message here in the post, as soon as you have sent the PM.

 

Best regards

Lars

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Luc90
Smart-Analyzer
Smart-Analyzer

Good morning,

I have sent a private message as requested.

Many thanks

Thomas
Moderator:in
Moderator:in

Hi Luc90,

 

we will send you the confirmation by mail. This can now take up to 24 hours.

 

Regards

Thomas

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Luc90
Smart-Analyzer
Smart-Analyzer

Good morning,

 

I did not receive the mail yet

Did you check the spam folder?

Yes I did, and there is no message from Vodafone there either

Luc90
Smart-Analyzer
Smart-Analyzer

Good evening,

 

It has been nearly a week, and I still didn't receive any e-mail communication. Can you please look into that?

Luc90
Smart-Analyzer
Smart-Analyzer

Hello,

I received the contract on friday, it was in the spam folder. The thread can be closed.

Many thanks!