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Frage
Antwort
Lösung
am 20.01.2021 16:19
Hi there,
I've had problems with Vodafone connection for a while.
Recently, I've upgraded my plan to 1000Mbps and I still have a really bad experience. I use it for work and it's been affecting it considerabily.
I've just ran a speed test and it looks pretty bad. According to Vodafone's speed test this is what I have now:
Download: 228Mbps (It was supposed to be 1000)
Upload: 3Mbps (It was supposed to be 50, this is not even 10% of it)
Ping: 35ms
I'm really hoping someone can provide me some insights on that otherwise I'll have to cancel it and find another provider. I have no words to describe how bad this service is.
am 22.01.2021 17:38
Hello l_g,
I would be happy to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth).
Please contact me again when you have sent me the data.
Best regards
Moni
am 22.01.2021 18:15
am 25.01.2021 09:53
This is how it looks on Saturday mornings (weekends in general), exactly as it should be.
During weekdays I'm getting an upload speed not bigger than 2Mbps which is impacting my work a lot.
am 25.01.2021 17:45
Hello l_g,
the fault is caused by a load in the upstream. I have recorded an order for you.
Unfortunately, it is not yet clear when the expansion work can be completed.
Best regards, Martin
am 25.01.2021 17:55
Thanks, @Martin59 . But what shall I do until this work is finished? I'm paying full price for not even half of the service and I don't even have a forecast when (and if) the problem is going to be solved. I really hope you understand my frustration in this case.
am 25.01.2021 17:58
am 27.01.2021 20:21
Hello l_g,
we can offer you a reimbursement for the slow connection.
Kind regards,
Claudia
am 01.02.2021 14:00
Hi @Claudia
I'd appreciate that. Is there any news of when this issue is going to be fixed for good?
Best
am 03.02.2021 11:32
Hey,
nope, no updates for now. I have deposited it.
Regards
Tobias