100euro invoice

[Keenan]

Good day,

My contract ended last month and I sent back the modem and the tracking shows that you received it but I still received a 100euro invoice.

Help?

[Grit]

Hello ***,

first of all, i'd like to ask you to change your name. In times of a worldwide crisis, I find it very tasteless to call yourself after the cause of this one. If you don't do this, we will change your name and you will not be able to log in again.

When this is done, we will dedicate ourselves to your request. So please contact us again if you have changed your name.

Regards

Grit

[Keenan]

@Grit I'm really sorry for the misunderstanding. I've been using this alias for over 15 years now and it has totally nothing to do with the Corona virus. It is named after an ancient computer virus. This is my twitter profile and you see I'm a member since 2007 using the same alias:  https://twitter.com/CVirus

Anyhow, as you said it is indeed tasteless to be named after a world crisis. I'll change it right away to avoid further confusion.

Update: Name changed

[Grit]

Hello Keenan,

thank you for your understanding.

Now we can take care of your request. Which date of termination is on the termination confirmation? And when did you send the device back? My point is that the device might have been returned too late and therefore it was charged.

Regards

Grit

[Keenan]

I really don't remember the date of termination 😞

I received an E-mail from you on the 1st of March asking me to return the router. The router arrived to you on the 14th of march based on the tracking information.

[Grit]

Hi Keenan,

then the mail of March 1st was probably already the memory of the return. I assume that you returned the device too late.

You may not remember when the contract ended, but you can read about this in the cancellation confirmation.

Regards

Grit

[Keenan]

I just found the date on an invoice. It says contract ends 15-2-2020 😞

The package arrived to you on 14-3-2020 I'm really sorry about this. Isn't there any way to fix that please?

[Keenan]

@Grit Good day to you, do you have a solution for me yet?

Thanks in advance!

[Nancy]

Hello Keenan,

I can check your customer data to see whether the device has arrived at our premises. Please send me your customer number, name, date of birth and address by private message. Afterwards, please report back here in the article.

Best regards

Nancy

[Keenan]

@Nancy I just received a "Correction" invoice worth -100euros so I think the issue is resolved. Thanks!