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termination of internet contract as moving abroad of emergency
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Smart-Analyzer

Hello, 

I am using Red Internet & Phone 200 Cable . I was happy with the internet, however, since I want to move out of Germany. I would like to terminate my contract with Vodafone on 30.11.2019.

I have submitted the form online yesterday, but the information says that the contract will end in next end of Feb. 

Can you please assist me with what should I do in this emerncy case?

Thank you very much in advance!

Best,

Carolyn

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4 Antworten 4
SuperUser

@krisball  schrieb:

(...) I would like to terminate my contract with Vodafone on 30.11.2019.

I have submitted the form online yesterday, but the information says that the contract will end in next end of Feb

 


That's correct because of Germany's Telecommunication Act the contract will end 3 months later.

If someone move within of Germany or moving abroad and the provider can't deliver the same performance than a customer has the right to terminate without notice the contract based on Telecommunication Act (TKG §46 supparagraph 8 ) with a cancellation period of 3 months (starting with moving).

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Moderator

Hi krisball,

 

you have already received the correct answer. Has everything been clarified?

 

Regards

Thomas

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Smart-Analyzer

Does that mean I still have to pay until the contract end next year end of Febuary even I am not in Germany anymore? 

How does that work? I submitted the request like a few days before, doesn't that mean the contract should be ended until end of January instead of Febuary? 

Thanks!

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Moderator

Hi krisball,

 

yes, that's what it means. The period of 3 months begins with the day of the removal. So if you move on 30.11. the contract will last until the end of February.

 

Regards

Thomas

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

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