September 2018 I contacted Vodafone service and asked to change my contract from DSL to Kable because of slow connection. This went smooth - after month I started using Kable. By the condition of the new contract I am using kable for free first year. One month ago I realised that I still have transactions to Vodafone though I should not. After short investigation I see that I have 2 running contracts DSL and Kable. Though in letter from Vodafone they told me that DSL contact will automatically stop.
When I understood whole situation I spend about an hour calling different Vodafone services(first Kable, then DSL, then one another) nobody wants to help me everybody points to another department.
On the top of that today I got a message where Vodafone tells that because of some error they got charged me only for a phone(but I am not using any Vodafone phone number) and next month they will charge me for the last 3 month.
Who should I call/write/come to solve this problem?
