Vodafone dsl bill problem

[MLibbey]

Hello, can someone help me please? I paid my monthly payment on 20.06.2019 and now I am getting a "Mahngebuhr" and they want me to pay the monthly payment which was due 25.06.2019 again!? I've already paid for June, I do not need to pay again or pay a fee. Please help me get this fixed. Thank you!

[Norman]

Hello MLibbey,

I think the payment and the reminder overlapped.

I like to take a look at it. Send me a private message with your customer number and your personal customer password.

I'll get back to you asap.

Best regards

Norman

[MLibbey]

I sent you a private message! Please let me know if you can help. Thank you!

[Norman · Accepted solution]

Hi MLibbey,

thank you. I answered your message.

Best regard

Norman