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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
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am 17.02.2020 11:15 - zuletzt bearbeitet am 17.02.2020 18:13 von HeikeF
Hello
I am posting this message on Vodafone Community in regards to cheating which Vodafone does so often in Germany.
On 31.10 I ended my DSL Account and had given Vodafone a heads up of 3 months that I will move out. They acknowledged the same and asked me to send back my router which I did.
After 4 months, I get an email from Infoscore asking me to pay money 85 Euros penalty for DSL connection.
I dont understand why I should pay this money because nothing was mentioned at time of cancellation?
Please can someone from VODAFONE community help? My customer number is xxx
Edit: Please don´t write your customer number here publicy Kind regards Heike
am 17.02.2020 18:37
Hi krupeshved,
your contract has been terminated before the minimum running time was over. So it's correct to charge a compensation for the time, your contract ended earlier. That's what we already told you via email in January.
BR,
Dany