Vodafone DSL contract and Giga cube

[pknm]

Hello,

I ordered for a DSL connection 3 weeks ago via check24.de and my order number is xxxxxxx. I still do not know the status of this. I spoke with the customer care and obviously my experience has been painful.   I managed to talk to one of the guys who said he can offer Vodafone Gigacube for free until I get my DSL connection. I got my Gigacube today but the documents say I have to pay for it. Kindly confirm as I dont want to be tricked for paying more.  My email is xxx@gmail.com.

First name: Pavan

Last name: Madhamaiah

Any help is really appreciated!

Edit: personal data (order number) removed

[Norman]

Hi @pknm,

i'm sorry for the issue and wrong information. 😞

GigaCube is the wrong product. 😞 It is not free of charge. You still have a right of withdrawal. Just send it back please. The form is indise our package.

I have ordered a small LTE-Router knwon as "Always On". It includes 100 GB data volume (usable for 30 days) and it is 100 % free for you.

Let me know if you need some. Sorry again for the inconvenience.

Best regards,

Norman

[pknm]

Thanks for the prompt response and providing the details! What is the name of the form?   

I understand that customer service speaks in German and I can make peace with it but my concern is none of the reps are not accountable and does not seem to have proper information. I spent close to 2 hours talking to them and explanining my problem and no one seems to know. I get different answers from different people! I find this really strange that the customer service is very bad!!

[Der-Peter]

Hi DSLContractissue,

the form is called "Retourenschein". There should be one inside of the package.

Best regards

Der-Peter

[pknm]

Hello,

I have already initiated the return process via DHL. The tracking number is XXXX.

Please make sure there are no further issues with this.

Thanks

Edit: Removed tracking number for data protection