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Behoben Kempten: Ausfall TV und Radio über Kabel
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 14.08.2018 15:03 - zuletzt bearbeitet am 16.08.2018 08:18 von Andre
Hello..
I have a couple of questions.
1. I do not understand why my contact duration is increased up to 2020 and why it amounts to 29.99 euro (from 25 euros)
2. I am posting my new address (xxxxxxxxxxx). So I want to move my internet connection on 1st of October..But it complains there is not the similar plan at my new address. How can I go ahead in this case?
Thanks and Regards,
Sandeep
Edit: Please dont post any personal information like f.e. your complete adress in public, thank you
am 16.08.2018 08:56
Hey sabo1288,
are you using a dsl or cable contract? Then i can move your post into the fitting board...
Contracts have a maximal runtime of 24 Months - from there on the get renewed for 12month (depending on the cancellation dates)
If your contract goes till March 2020 - most likely a change has been made 2 Years before. May be a taraiffchange, booking a new rented device, getting discounts for exchange of a new runtime... etc.
Did you take look into your current bill? Most likely a limited discount like 24x5 Euros may be over, since all the "charges" have been used over the 24 Month.
If you can't order a similiar tariff on your new adress - you can cancle your contract early.
The best product we can offer at the adress you've transmitted , is DSL 6000... which is extremely slow.
So most likely you already have a faster contract - f.e. Internet & Phone 50? Then just send a cancellation letter & attach a copy from the new registration certificate.
Best regards,
Andre
am 16.08.2018 11:55
Hi Andre,
Thank you for the response.
I am actually having DSL 16. And as you said 6 mbps is very slow and i want a faster connection.
By cancellation letter, u mean i should write a letter asking to cancel mentioning that i have contacted vodafone and due to no suitable plan i would like to cancel?
Whom should i send these documents?
Best Regards,
Sandeep
am 16.08.2018 19:52
am 17.08.2018 13:02