Internet, Telefon & TV über DSL

Sending back of router
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Smart-Analyzer

I cancelled my Vodafone internet connection back in Jan 2020 and was told I'll be sent an email regarding how to return the modem. I've been waiting for the email and did not think that it'll be with the cancellation document.

Since the cancellation document is in German, I never did fully read and understand it. Now I'm being charged ~130 euros for not sending it back. I looked through all the documents and finally found the return address. 

I've booked a courier to send it back immediately. Will I still be able to get a refund for this even though I'm obviously late on returning it? 

I'm trying to call the hotline, hoping to talk to someone, was on queue for 1 and a half hour then it automatically disconnected afterwards. 

 

*** @mBox, thread moved from feedback to DSL! ***

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6 Antworten 6
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SuperUser
@mBox, DSL or cable?
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Smart-Analyzer

@Mav1976 DSL... 

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SuperUser

If you are not sure if it was a cable connection or if it was a DSL connection, have a look at the return address.

 

If it states an address like "Vodafone KabelDeutschland GmbH; c/o DHL Paket; Am Tower; Nuremberg", it's cable - and it's more likely that you might get back your money.

 

If it states an address like "Arvato Distribution GmbH", then it was a DSL contract and it's unlikely that the that you get your money back as you then bought the device.

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Smart-Analyzer

@reneromann That means even if I send it back, I'll still be charged cause it's DSL... right? 

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Smart-Analyzer

Also, I only received the "rechnung" that they're charging me. Looking into my account, there's no sign of it being charged yet. 

Is there a number or a chatbox I can reach someone from Vodafone in English easier? 

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SuperUser

If it's a DSL router, then there is no way to get your money back. Due to not sending back the router, you opted for buying it and thus you now received the invoice. Even if you would send the router back, it'll be rejected and returned -or- rejected and recycled.

 

There is also no special line for English speaking support - I'm not even sure if there is any English speaking support at all in this case. Please remember that sole contractual language is German and thus support is only given in German language - any other language is only supported on best-effort base, which can also mean that there is no support in that language at all.

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