TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 08.03.2021 12:59
Hi,
I’ve been with Vodafone under this tariff “Vodafone Young M ohne Smartphone” for a bit more than a year now (since 04.12.2019). And this is a tariff combining my mobile data and internet at home (Red Internet & Phone 100 DSL). When I made this contract, I was informed that for the first 1 year I will be charged for about €30 in total with all the discount benefits applied.
I was aware of that these benefits would last 12 months and there’s gonna be an increase in pricing after this period. However, what I was clearly informed by your staff at Vodafone Shop Ringcenter initially was it will be increased after a year and the price will be €17 (mobile) + €27 (internet), which sums into €44 in total.
But the thing is, I got charged €65,94 (charged two times a month last February - respectively €41,77 and €24,17). I’m very puzzled why there’s a huge discrepancy between what I’d been told when making a contract and what I actually got charged.
And could you also explain why I got charged two times a month even though I’m with this tariff for both internet and mobile data combined?
Thank you for your help.
Best,
Soyeon
* Here I'm attaching the note written by the staff before I signed the contract.
am 09.03.2021 19:03
Hi @SoyeonK,
Thanks for connecting to our Community.
It's understandable you're wondering about the discrepancy.
I will gladly take care of your issue and check the contract details.
Please send me a private message including
* both customer numbers and
* the URL to this site
Looking forward to hearing from you
Regards
Micha
am 10.03.2021 12:05
Hey Micha, thanks for your response.
I just sent you a private message with my customer number and the URL of this inquiry page as you'd required.
Please let me know if you need anything further.
Thanks!
Best,
Soyeon
am 11.03.2021 16:52
Hey SoyeonK,
we have recieved your private message. We will answer you as soon as possible.
Thanks for the headsup.
Cheers,
Andre