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Frage

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Antwort

3

Lösung

Overpayment
magdalenkaklein
Digitalisierer
Digitalisierer

Hello! I have switched from Vodafone GmbH to Kabelnetz. I had my contract with Kabelnetz signed since February 2018, but since you didn't bother to send me the Anbieterwechsel form and I didn't know until October I should have had signed it, you kept charging me the more expensive option which was the DSL and I kept wondering why. Now that I found out about the form, you switched my  provider, I would like to kindly ask you to return me the money I overpaid. I was meant to pay 14.99 eur/mo but you kept charging me 34,99 eur/mo. Pretty ***ty of you. Please return me the money. Thanks!

1 Akzeptierte Lösung

Akzeptierte Lösungen
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello magdalenkaklein,

 

the DSL contract was terminated on 02.11.2018. You have transferred all amounts until August 2018. Why didn't you contact us earlier?

 

We will refund the fees for your DSL contract from February to August 2018. For this I need your bank account (IBAN,BIC). 

 

Best regards

Tina

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Lösung in ursprünglichem Beitrag anzeigen

11 Antworten 11
DSS1
Full Metal User
Full Metal User

@magdalenkaklein  schrieb:

I was meant to pay 14.99 eur/mo [...]


That definetly was no Vodafone DSL contract, so wrong forum, I guess.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello magdalenkaklein,

 

I'll take a look. Send me the following informations in a private message:

 

full name

address

date of birth

customer numbers for DSL- and cable contract

 

Write a short reply here afterwards.

 

Kind regards

Tina

 

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And which forum should I posted to?!

I've just send you the requested info.

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello magdalenkaklein,

 

the DSL contract was terminated on 02.11.2018. You have transferred all amounts until August 2018. Why didn't you contact us earlier?

 

We will refund the fees for your DSL contract from February to August 2018. For this I need your bank account (IBAN,BIC). 

 

Best regards

Tina

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Hallo! Thank you for the quick answer. My IBAN Iis DE20 *** and BIC

***. I've complained repeatedly but no one wanted to help me

Thanks again, all the best

 

Edit: deleted personal data.

Tina
Ex-Moderator:in
Ex-Moderator:in

Hello magdalenkaklein,

 

thank you very much. I'll pass it on to my colleagues. Please be patient.

 

Best regards

Tina

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Hi, when do I get my payment back? I've received so far cca 16 eur. That's certainly not an overpayment for Feb-August. Also why are you countil only until August? My provider was switched in the beginning of November. Thanks!

Seb4sti4n
Ex-Moderator:in
Ex-Moderator:in

Hello magdalenkaklein,

 

this ist not everthing!

 

We have ordered, that you became your money back to your bank account as soon as possible.

 

Best Regards

Sebastian

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