New cheaper contract but still charged old amount

[adamj083]

Sorry for writing in English but my German is awful! I moved apartments about 2 months ago and Vodafone couldn't provide me with the same service. They cancelled my old contract and set me up with a new cheaper contract in the new apartment. We got a new router and sent the old router back to vodafone. It's a DSL connection.

The new fee should only be €10 per month based on what we agreed but I keep getting charged €35 which is the old fee. Is there any English number I could call because when I try the German one the customer support always says they don't speak English.

Thanks in advance!

[Norman]

Hey adamj083,

I'm sorry that there is something wrong with the contract. We don't have an English hotline. Usually the agents can also help in English.

Let me help you. 🙂 Please send me a private message with your phone number or customer number, name, address and date of birth. I'll take a look at this and get in touch as soon as possible.

Best regards

Norman