Menu Toggle

Einschränkung bei Mobilfunk, DSL und mein Vodafone-App

- Einschränkungen Festnetztelefonie in Mönchengladbach und Krefeld

- Mein VF App: Vertragskündigung

- Einschränkung Mobilfunk Telefonie und Daten im Bereich Hamburg

-Einschränkung Mobile Daten 4G + 3G - überregional

Alle Infos und Updates findet Ihr in unseren Eilmeldungen. Eilmeldungsboard

Close announcement

Internet, Telefon & TV über DSL

Moving abroad - help cancel contract
Highlighted
Smart-Analyzer

Hello Vodafone

I have been struggling to find answer in English.

 

I am moving back to India by end of March. When i contacted Custoemr care by phone or email, they suggested me to contact theis forum. 

Please provide me the detailed steps for contract cancelation. 

 

*** @chinni_dsl, thread moved to DSL forum ***

Mehr anzeigen
7 Antworten 7
Highlighted
Smart-Analyzer

I want to apologies for writing in english, as I am still learnig German. 

I would like to cancel my home internet which is taken in July 2019, for 24 month contract. Unfortunatly I am leaving to India due to  family reasons.  Hence I need to terminate my contract at the end of March.  I have contacted customer care by email or whatsapp. But they asked me to cotact this forum. Kindly take my request to can cel my contact.

Many thanks 

Chinni

Mehr anzeigen
Highlighted
Smart-Analyzer

Kindly some one from Customer care respond quickly.

 

Thanks,

Chinni

Mehr anzeigen
Highlighted
SuperUser

Hi @chinni_dsl,

 

Have a look at this thread with and hints.

 

Have you any hardware (e.g. router, TV-Boxetc.) which you rented from Vodafone?

Mehr anzeigen
Highlighted
Moderator

Hi chinni_dsl,

 

in order to cancel your DSL connection, just send an e-mail via our contact form: CLICK 

 

the colleagues need to know the reason for the cancellation and the exact date when you are leaving Germany.

 

You also can send a private message to me.

 

I need your name, customer number, customer password and the date.

 

Regards,

Jens

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen
Highlighted
Smart-Analyzer

Thank you Sir for your kind reply. The link you provided is useful. By the way, forum moderator has responded and pointed to a link. Thanks!

Mehr anzeigen
Highlighted
Smart-Analyzer

Hello Jens-k, 

I have filled my details in the link you provided. Please ask me for further informtion if needed.

Thank you very much for the suffice information !

 

Best Reagrds,

Narasimha Rao Chinni

Mehr anzeigen
Highlighted
Moderator

Hi chinni_dsl,

 

we moderators do not process e-mails.

 

If there are any questions left unanswered, my colleagues will get in touch with you by e-mail.

 

Best regards,

Jens

#Stayhome und bleibt gesund
Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Unaufgeforderte PNs werden nicht beantwortet. Bitte erstellt einen Thread, wenn Ihr Hilfe benötigt. Wir kümmern uns darum.

Mehr anzeigen