Move from DSL to Cable and cancellation of old contract is Disastrous

[VishalSethi]

Hello,
I have moved from DSL (Vodafone) to Kabel (Unity Media) 3 months back. But the old contract from vodafone has still not canceled yet. And the money for the old contract is still getting deducted from my account, since last 3 months . I have tried calling several times but it has still not resolved yet. It is really disastrous. I am paying for 2 contracts at the moment. 

Can someone help me here?

[Andre]

Hey vishalsethi,

i understand that this must be frustrating.

We don't want to punish you for being a loayal customer.
Mind sending me a private message with your dsl customernumber & password. I'll have a look into this.

Best regards,
Andre

[VishalSethi]

Hi @Andre,

I have sent you a privage message. 

[Andre]

Hey Vishal,

I've already answered you.
The dsl contract will get cancelled as soon as possible & all fees sind the activation from the cablecontract will get adjusted.

Cheers,
Andre