TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 21.09.2020 07:41
Hey, so I left Germany back in July. Have fully moved back to Australia.
When I was leaving, I went to my local Vofafone store and asked about cancelling my contract. They told me to come back with a copy of my deregistration certificate and that I would have to pay 3 months as a notice period to cancel my mobile phone/internet.
This seemed ok, i went back with my certificate and signed a termination of contract etc.
However now Vodafone have emailed me in Deutsch to say I now have to keep paying for the rest of my contract (6 months) despite beind told this was not the case?
I returned the modem etc, I would like help getting my contract cancelled as I don't live in the country anymore.
am 23.09.2020 11:13
Hello @What_the,
that sounds very bad.
I will take a look at this, to give you further information for that. Please send me a private message within your customer number and the customer password.
Best Regards
Sebastian