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LOW RANGE N FREQUENT CONNECTION INTERRUPTIONS
SaurabhShukla
Netzwerkforscher

Hi,

I have vodafone dsl connection and i face following issue:

1 - Low range - It has very low range. only good connection in 2 meter range

2 - Frequent connection disruptions - Many times even in 2 meters it says connection failure

 

Its very irritating when u work from home.

pls resolve it immediately.

customer no - xxxxxxxxx

 

Br, Saurabh

 

Edit: Customer number deleted, please no personal data / Martin59

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9 Antworten 9
DSS1
Full Metal User

So, what you're basicly saying is, that your "thingy" goes bonkers on your "whatchamacallit".

 

That's a severe lack of information, mate. You might wanna elaborate.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
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SaurabhShukla
Netzwerkforscher

Hi Mate, I am quite surprised when you dont understand the meaning of 'low range' and 'Frequent connection interruption'.

 

I am not saying" whenever i eat icecream, your wifi signal is gone"😀

 

Attached is one example of interruption, which i got while writing this message.

 

Anyways, i dont want to waste my precious time in chatting with you. Better would be to send your technician to check and resolve.

If you need any technical data, please be specific, so that i can send you

 

Br, Saurabh

Danil_Ch
Smart-Analyzer

Don't waste you time here, you only get arrogant and rude replies and no real help and answers, try to contact the help desk / customer service by phone - they could be impolite and incompetent to the same grade, depending on the employee, but at least you can directly talk to people there. 

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Tobias
Moderator

Hi @SaurabhShukla,

 

well, let me take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

 

Tobias



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SaurabhShukla
Netzwerkforscher

@Tobias sent requested data

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SaurabhShukla
Netzwerkforscher

@Tobias No updates? Did you make check of my connection?

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R4mona
Moderatorin

Hi SaurabhShukla,

 

Sorry to keep you waiting. I have taken over your request from my colleague.

 

Now I wanted to look into your customer account, but I didn't find anything either under the address or the customer number. Smiley (traurig)

 

Are you a customer of Vodafone West (formerly Unitymedia) or a customer of Vodafone Kabel Deutschland? Which tariff do you use?

 

Kind regards

R4mona



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SaurabhShukla
Netzwerkforscher

@R4mona Yes, its DSL

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HeikeF
Moderatorin

Hi SaurabhShukla,

 

thx for your reply.

 

Would you the send us a PN  with your DSL-customer-ID?

 

Have a nice sunday

 

Heike



Netz-Assistent How To Hilfe !

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!
#bleibtgesund

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