Willkommen in der Vodafone Community
Just as a short information about the legal situation: Even if you inform your contractual partner about the move more than 3 months in advance, you are required by law to pay for additional 3 months from the day you move. So if you moved on Oct 1st 2018 and sent your cancellation notice before that date, you would be required by law to pay the base fees for October, November and December accordingly.
In any way: You'd be required to provide official written proof of your movement, e.g. the so called "Abmeldebescheinigung" (deregistration letter) issued by local authorities shortly after moving in order that the cancellation can be processed accordingly.
Next thing: You would've been required to return all rental devices within 14 days after your move. If you did not do so, it's most probably that a huge part of the outstanding sum is for these devices that have not been sent back.
It is exactly the telecommunications law that I was referring to. The law itself only mentions the 3 months but does not exactly state when they start. Some already filed and closed lawsuits for that resulted all in the already stated way that the 3 months start the earliest with the day the move takes place.
The problem is: If InfoScore is already part of the game, you have to clarify it with InfoScore.
And with that huge amout, I think it's really any rental devices that you haven't returned in time - did you do that?
If that was a DSL contract, e.g. Internet via Phone line, then a missed return period of the rental devices automatically generates an invoice for them and you have to pay for them. A later return of the devices together with a cash back of that invoice is NOT possible. And it would've been your obilgation to return the devices in time at your own expense and on your own risk - so it is now up to you to provide proof that the devices were sent back in time and arrived at the Vodafone logistics Partner Arvato in time (e.g. delivery slip of the packages). Otherwise you'll have to pay for the devices (also if they are damaged or lost in mail service).
So there might be two open points that may have triggered the whole process:
a) Unpaid monthly bills from the day you left Germany (at least the 3 months according to the law - if your cancellation was in time and you provided proof in time)
b) Non-returned rental devices (like the EasyBox / FritzBox and TV Center)
This is what I recieved from Vodafone:
”Das Inkassobüro weiß, dass wir unsere Forderungen zurückgezogen haben. Der Inkassorückzug dauert ein paar Tage. Sie können das Schreiben zu diesen Kosten als gegenstandslos “
Why should I then have to clarify anything with infoscore when Vodafone have specifically said that they would inform them not to take the money? Now that a mistake has been made and they clearly haven’t informed them, someone from your company should make an effort to rectify the problem by contacting infoscore, explaining that this money was taken in error, and organize for me to be refunded. Yet when I contact Customer Service, noone is willing to assist me with what should be a pretty simple thing to rectify.
The amount has nothing to do with anything else, as I explained earlier the router was returned immediately via registered post, and no mention has been made that it wasn’t received.