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Internet not working FC811
AnaFonseca
Daten-Fan
Daten-Fan

Hello, 

For 5 days I don't have internet working. I used the diagnose option on my easy box 904 xDSL and it gave me 3 errors: FC 811, FC812 and FC 830.

 

I tried rebooting, disconnected and reconnected the cables and even reset the device. When installing again I go to the MIC phase and the program doesn't go any further. I already bought a new DSL cable, but the box doesn't even recognize it (it recognizes the original one, though).

 

I tried calling technical support, but I can't get through with the call. Please, I need help. 


Thank you

1 Antwort 1
Jens-K
Ex-Moderator:in
Ex-Moderator:in

Hi AnaFonseca,

 

please use the original cables on your modem and turn it on.

 

Then please send me a private message: Click on my avatar -> Diesem Benutzer eine private Nachricht senden

 

I need your name, your customer number and your mobile phone number.

 

Regards,

Jens

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