Internet is very slow and breaks

[Jagadeesh]

Hi, 

My internet is very slow and some times break. I am not able to continue my work. I have subscribed for 100 Mbps connection and paying 40 Euros every month.  But I get below 20 Mbps and the average is even below 10 Mbps is not acceptable (sometimes upload speed is 2 Mbps ). My telecom mobile works even better than Vodafone broadband. 

Since Monday 25th may-2020, the connection is even worse. My VPN connection to office breaks, unable to load my company websites, videos, etc. 

Kindly help me to resolve the network performance issues.  

Thanks 
Jagadeesh 

[Seb4sti4n]

Hello @Jagadeesh,

sorry for that. Sounds not very good

You were in contact with us in the past. So I have checked your landline and open a technician ticket for you. We will give you new information as soon as possible.

Best Regards

Sebastian

[Jagadeesh]

HI team, 

The issue has come again. Internet speed is very slow @Seb4sti4n  . Can you please help me to resolve the issue 

Speedtest results: 
XXX

XXX

Edit: Please do not publish personal data. Michi

[Michi]

Hi @Jagadeesh ,

Sorry that the performance is worse again.

Please send me a third ticket number from another speedcheck via PN. Then I will record a fault ticket for you.

Best regards,

Michi

[Jagadeesh]

@Michi  please find the next ticket number which I just generated. 

1. XXX

2. XXX

3. XXX

Thank you 

[Seb4sti4n]

Hello @Jagadeesh,

we can't check it, if you do Speedchecks via WLAN.

Please do Checks via LAN and send the tickets via private message to me.

Thank you!

Best Regards

Sebastian

[Jagadeesh]

Hi. , 

My internet is very slow and its breaking continuously. 

I have connected via LAN and the speed test shows below 10Mbits/s and upload speed is just 1 Mbits. Can you please check this on an urgent basis, 

Speedtests: 

6tvndg

btkhrh

Thanks 

Jagadeesh 

[Andre]

Hey Jagadeesh,

i will have a look into this as soon as possible.

You've sent already a private message with the speedcheck ticketnumbers, i still need your customernumber & a mobilenumber to open a technical ticket.

Cheers,

Andre

[Jagadeesh]

Hi Andre, 

I have sent a private message with the contact details and my contact number. 

kindly do the needful asap 

Thanks again 
Jagadeesh