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Frage
Antwort
Lösung
am 24.09.2020 00:13
ENGLISH
I've had this issue for a few weeks where it says
Internet connection cleared./Cable Internet synchronization starting (training) errors and more on my log
I thought it was my modem so I upgraded my modem to a FRITZBox 6591
This did not fix the issue, it disconnects at random intervals all day
making the cable/power LED flash. It fails with both e-cable and WiFi
YES I've reset it, unplug and plug, get new modem directly from Vodafone
but the problem is still there
What's next?
am 25.09.2020 10:59
Hello, AaronCG,
Which contract do you have? (e.g. Internet + telephone 100)
Which modem/router do you use? (e.g. Hitron)
Do you use a rental device from us or do you have your own device?
Which error occurs? (Speed too low; Packetloss) Also send screenshots of speed tests (with date and time) and tracerts/pingplotter measurements in case of Packetloss or ping problems
How is your device connected to the modem? (LAN; WLAN; additional router; PowerLAN)
Which browser do you normally use? (e.g. Firefox)
Which operating system do you have on your computer? (e.g. Windows)
Beginning and period of the disturbance (e.g.: since the beginning of April; only in the evening)
Upload a screenshot of the signal values. You can find these in the user interface of your cable router via 192.168.0.1 or 192.168.178.1 for the Fritzbox.
What measures have been taken by the fault hotline (available under 0800-5266625)?
In which federal state do you live?
Greetings Moni