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TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 26.05.2020 00:10
Dear Sir/Madam
I have a DSL 100 service at home. It was planned a technician establish my connection from 03.02.2020. Unfortunately, his try was unsuccessful and Vodafone assigned another appoitnet for a week later. So until the second appointment, I did not have any internet at home. I just checked the bills and found that Vodafone has charged me also for that period. Is it possible to get refund for this period? I think issued tecket is still somewhere in my profile that shows exact dates.
I am sinserely waiting to hearing from you.
Regards,
Masoud
am 26.05.2020 15:52
Hi Masoud,
the contract begins on the day of the originally confirmed date for activation.
If the connection could only be activated later, please send me a private message.
I need your name and customer number. I will then credit you with the base price for the period.
However, this is only possible if the appointment was not postponed due to a customer error.
Regards,
Jens
am 26.05.2020 17:23 - zuletzt bearbeitet am 28.05.2020 10:41 von Andre
Dear Jens-K
Thanks for the reply. I did not postpone the appointment. I think there was a technical mistake from the first technician that vodafone sent another technician a week later to fix it.
Here is my info:
Full Name: Masoud XX
Customer number: XXX
Sincerely,
Masoud
am 28.05.2020 10:49
Hey Masoud1,
please don't post your personal information here in public.
To send a private message to Jens , please click here .
Best regards,
Andre