How to terminate the contract when you move to other city?

[thuongle]

Dear all,

Here is my situation: My DSL contract was accidently extended till 04/2019 without my attention.

Long story short: I moved out of my apartment 3 months before my old DSL contract ended. The girl who subrented my apartment was using my internet for the rest 3 months and got the router from other internet provider after that.

Now, I just found out the contract was extended for another year while I already live in other city (I did send the termination letter but did not get the confirmation for the cancellation). 

Is there any ways that I could end my contract right now? If so, what do I have to do?

Any suggestions is appreciated! 

[Jens-K]

Hi thuongle,

welcome to the Vodafone Community!

If you move to a location where we can not provide you with the same connection as before you can end the contract after 3 months.

Where did you send your cancellation letter to and when did you send it? You should receive a confirmation via e-mail. You will find the end date of your contract in it.

You can send me a private message. I will have a look into this.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your customer number, your customer password and your new address.

Regards,

Jens