Extra Payment

[PooriaOlya]

I regeistered for Vodafone in May 2018. I should have paid 23.98EUR per month. But I understood that I am paying about 68EUR per month. I went to the customer service store from where I ordered my service. They found out that I am paying for 3 different customer numbers, and two different adresses! One of the addresses was right, and the other one was an address I have never lived there! From two month ago, I went to the customer service store many times in the past 2 months, but unfortunately I have never received any feedback!!!

Of course I received one feedback about moving to the new apartment! But As I said, I have never moved and I had one apartment in the whole time. Unfortunately, Vodafone has not understood my problem, while the customer service store from which I bought the service understood my problem! How is it possible? Why can't the he tell Vodafone what has really happened to me? 

[DanyG]

Hello PooriaOlya,

welcome to our community.

I'd like to have a closer look to your contract and the payments. Maybe we'll find out, what happened.

Please send me a private message wiith your customer or mobile number, your customer password and screenshots from the bank statements where I can see the concerning customer number.

Thanks in advance and BR,

Dany

[PooriaOlya]

Hello

Did you receive my payments Excel File?

[PooriaOlya]

How can I send you a private message?!!!

[Kira]

Hi PooriaOlya,

thx for your PN.

@DanyG received your message and is going to answer it as soon as possible.

Please be patient, sometimes it takes some days.

Kind regards

Kira