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Error Message when trying to connect to the internet




My German is not currently good enough yet, so I just want to ask this in English because sometimes English-Support is not available on the hotline. 


I am a new customer, with the Fritzbox and yesterday the Telekom technician came to set everything up. However, the internet is still not working. Whenever I connect to the Internet, it redirects me to this page:


At first I thought that my device is still installing so I thought that I'd just wait. But it's been a long day now and I'm not sure how to fix this?


Thanks in advance!


Edit: Moved to DSL-Board. Please use the correct Board next time. Torsten

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1 Antwort 1

Hi baoggi,


welcome to the Vodafone Community!


I'm sorry that you can not use internet connection.


If the problem still persists, please send me a private message.


I need your name, customer number and mobile phone number.




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