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English support for EasyBox 804 activation
trucle
Smart-Analyzer
Smart-Analyzer

Hi,

 

Sorry to write in English since I do not have a good German. I have tried to call the hotline but quite lost there.

 

I have a new EasyBox 804 for my new contract with Vodafone. After trying to activate multiple times without successful, my EasyBox can't recognize the signal from DSL line any more(only WLAN turns green, the "Internet" and "Telefon" are off). I have followed all instructions but no luck. Could Vodafone send an expert to take a look on my device or what I should do in this case?

 

Thank you in advance,

Best,

Truc

4 Antworten 4
Seb4sti4n
Ex-Moderator:in
Ex-Moderator:in

Hello trucle,

 

I will take a look at this.

 

Please send me a private message with your customer number and your cell phone number for technician further inquiry.

 

Best Regards

Sebastian

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Thank you, Sebastian. I have already sent a private message to you.

 

Hi @Seb4sti4n,

 

It is about 12h from the last comment. Do you have any estimation when my case is considered?

 

Thanks in advance,

Best regards,

Truc

Seb4sti4n
Ex-Moderator:in
Ex-Moderator:in

Hello trucle,

 

we are not 24 hours in the Community.

 

I take a look at this now and gave information to technician team. They will give you further information as soon as possible.

 

Best Regards

Sebastian

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