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English support for EasyBox 804 activation

Hi,

 

Sorry to write in English since I do not have a good German. I have tried to call the hotline but quite lost there.

 

I have a new EasyBox 804 for my new contract with Vodafone. After trying to activate multiple times without successful, my EasyBox can't recognize the signal from DSL line any more(only WLAN turns green, the "Internet" and "Telefon" are off). I have followed all instructions but no luck. Could Vodafone send an expert to take a look on my device or what I should do in this case?

 

Thank you in advance,

Best,

Truc

Moderator

Re: English support for EasyBox 804 activation

Hello trucle,

 

I will take a look at this.

 

Please send me a private message with your customer number and your cell phone number for technician further inquiry.

 

Best Regards

Sebastian

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Smart-Analyzer

Re: English support for EasyBox 804 activation

Thank you, Sebastian. I have already sent a private message to you.

 

Smart-Analyzer

Re: English support for EasyBox 804 activation

Hi @Seb4sti4n,

 

It is about 12h from the last comment. Do you have any estimation when my case is considered?

 

Thanks in advance,

Best regards,

Truc

Moderator

Re: English support for EasyBox 804 activation

Hello trucle,

 

we are not 24 hours in the Community.

 

I take a look at this now and gave information to technician team. They will give you further information as soon as possible.

 

Best Regards

Sebastian

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreib uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.