(English) problem with Vodafone bill

[MLibbey]

Hello, vodafone keeps trying to charge me for the month I paid already and they keep trying to add "mahngebuhr". I have proof that I have paid already.

[Andre]

Hey MLibbey,

did we charge your bankaccount or did you transfer the money to us?
In case of a transfer, did you mention your customernumber, so that we were able to book the payment on your customeraccount?

Feel free to send me a private message with your customernumber & password.
I'll have a look inti your account.

Therefore please click on my name/avatar -> then on the right side "Diesem Benutzer eine Nachricht senden".

Best regards,
Andre

[MLibbey]

PN sent!

[Andre]

Thanks!

I will take a look into it as soon as possible.

Best regards,
Andre

[MLibbey]

Thank you!