[English] Vodafone DSL Easybox 804, internet keeps going down

[PaulFinowstrass]

Hi all,

I've had a problem with my internet connection that started around a week ago. My internet connects, then after some time, it disconnects for a period (usually 5-10 minutes) and then connects again. The connection can last anything between 2 minutes and a few hours.

I've already reset my Easybox but the problem has persisted.

When it disconnects, the WLAN light turns green, then the Internet light flashes red for a bit until it goes completely red, then the Telefon light flashes red, then they all go green, then the internet comes back.

I hope someone can help 🙂

Paul

Any ideas?

[Andre]

Hey paulfinowstrass,

i'm sorry to hear that your landline is not working properly.
Frequent carrierlosses may be a result of either a problem with the connection itself or a defect of the modem.

Please open easy.box in a browser of your choice.
Username root : Password 123456
Then go to : Settings -> Configuration -> Factoryresets.

Reset the router to factory defaults & enter your modeminstallationcode.

Please do this only if you have your modeminstallationcode my hand.

If this is not fixing your issue, please send me a private message.

I need your customernumber & mobilenumber.
I'll have a look into this & open an incident ticket.

Cheers,
Andre

[PaulFinowstrass]

Hi Andre, thanks for the response. How do I send you a private message? I tried restarting but the internet is still dropping occasionally.

Thanks,

Paul

[Boris]

Hey @PaulFinowstrass,

to make it easy send me a PN by just clicking HERE.

regards

Boris ^bkd