[English] Billing payment

[Andrew_Throne]

Hello,

a couple of months ago I subscribed for a Red Internet and Phone 50 DSL contract. Everything is working fine except that, I don't know why, you're not charging me for my bills. The first month my bill was in negative, probably because of some promotion on new customers, but now I need to make the payment for October and on the bill was written that I would have been charged the 6th of November. Today it's the 8th and you haven't charged my yet on my bank account. On my vodafone personal page everything look good but I never payed for my bills since the 4th of September.

 What should I do? You have all my bank details and also my authorization to charge directly from there so I don't know what is the problem.

Thank you so much and have a great day

Andrea

EDIT: @Andrew_Throne moved to DSL board

[Stephan]

Hi Andrew_Throne,

well, it doesn't happen very often, that a customer complaints about not being billed.

But I can have a look on that, to make sure, that everything is okay with your contract.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Andrew_Throne]

Hello Stephan,

thank you for your quick answer, I've sent you a private message with all the informations.

Thanks

[Michi · Accepted solution]

Hi, Andrea,

thank you for sending the PN.

On 04.11.2019 we debited 11,80 € from your bank account. You should be able to see the debit in the meantime.

If not, please tell me your bank details so that I can compare them with the data we have on file.

Best regards

Michi

[Andrew_Throne]

Hello Michi,

thanks , I was able to see the transaction only yestarday evening.

So it seems that everything works correctly  : )

Thank you so much and have a nice day

Andrea

[Seb4sti4n]

Hello @Andrew_Throne,

we are glad to hear that.

Because you have marked the thread as solved, I make a lock on it.

Best Regards

Sebastian