Double charging

[magdalenkaklein]

Would you mind explaining to me why are you charging me twice a month? I got already charged for your service on 12.5. - not sure why, as I can't find an invoice with such a due date - and then again just before the end of May? Plus you charged me a fee of 4,5 eur? Why the hell even? I thought I'm being charged once a month. I'm cancelling the stupid SEPA and from now I'll pay manually, as this is messing up with my bank account. 

[magdalenkaklein]

I'm sorry for my words, Ines. I keep having problems with Vodafone since three years already. I've wasted so much time on that I'm losing my patience already.

[magdalenkaklein]

Are you planning to help me or what are we waiting for?! 

[Michi]

Hi @magdalenkaklein ,

I can understand your anger.

To explain it better, I sent you a private message.

Check your mailbox, please.

Best regards,

Michi