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Antwort

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DSL relocation
Kuhelee
Netzwerkforscher
Netzwerkforscher

DSL relocation has not been implemented since 2 months.

17 Antworten 17
DSS1
Full Metal User
Full Metal User

Awesome! Thanks for sharing.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Kuhelee
Netzwerkforscher
Netzwerkforscher

Can you please help with this?

DSS1
Full Metal User
Full Metal User

With what? You might want to elaborate your issue.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Kuhelee
Netzwerkforscher
Netzwerkforscher

I have been waiting for the dsl relocation for 2 months and it has not taken place so far. I would appreciate if it happens as soon as possible.

DSS1
Full Metal User
Full Metal User

Did you tell anyone, that you're moving flats?

What contact channel did you use?

Have you received a confirmation of order?

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Kuhelee
Netzwerkforscher
Netzwerkforscher

Yes there was a mistake with the address in the confirmation for the umzug order.

I called vodafone and changed the adresss after which I was told that I will be getting a call for the technician appoinment.

This happened 2 weeks back.

But still I did not get any mail regarding the confirmation of the order with my newly mentioned address.

I can see my new address as the billing address in mein vodafone.

So expecting the mail for dsl relocation soon.

DSS1
Full Metal User
Full Metal User

If there was an error with the new adress, the complete relocation order needs to be canceled and a new one needs to be set up. Two weeks sounds like a realistic timespan for that. You'll receive a new welcome letter when the new appointment is confirmed by telekom., most likely vie e-mail.

 

Cheers,


DSS1

 

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Kuhelee
Netzwerkforscher
Netzwerkforscher

I am unable to create a new relocation request as it says "a request has not been completed yet"

DSS1
Full Metal User
Full Metal User

If you already called Vodafone and told them about the wrong adress, you shouldn't need to create a new order. The wrong order will be canceled and a new one set up by Vodafone. No need for you to interfere.

 

Maybe a mod can check the current status for you.

 

Cheers,

 

DSS1

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -