TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
19.02.2020 12:02 - bearbeitet 19.02.2020 12:18
DSL relocation has not been implemented since 2 months.
am 19.02.2020 12:12
Awesome! Thanks for sharing.
am 19.02.2020 12:15
Can you please help with this?
am 19.02.2020 12:17
With what? You might want to elaborate your issue.
am 19.02.2020 12:20
I have been waiting for the dsl relocation for 2 months and it has not taken place so far. I would appreciate if it happens as soon as possible.
am 19.02.2020 12:28
Did you tell anyone, that you're moving flats?
What contact channel did you use?
Have you received a confirmation of order?
am 19.02.2020 12:32
Yes there was a mistake with the address in the confirmation for the umzug order.
I called vodafone and changed the adresss after which I was told that I will be getting a call for the technician appoinment.
This happened 2 weeks back.
But still I did not get any mail regarding the confirmation of the order with my newly mentioned address.
I can see my new address as the billing address in mein vodafone.
So expecting the mail for dsl relocation soon.
am 19.02.2020 12:49
If there was an error with the new adress, the complete relocation order needs to be canceled and a new one needs to be set up. Two weeks sounds like a realistic timespan for that. You'll receive a new welcome letter when the new appointment is confirmed by telekom., most likely vie e-mail.
Cheers,
DSS1
am 19.02.2020 12:55
I am unable to create a new relocation request as it says "a request has not been completed yet"
19.02.2020 13:13 - bearbeitet 19.02.2020 13:15
If you already called Vodafone and told them about the wrong adress, you shouldn't need to create a new order. The wrong order will be canceled and a new one set up by Vodafone. No need for you to interfere.
Maybe a mod can check the current status for you.
Cheers,
DSS1