Menu Toggle

Aktuelle Einschränkungen:

Mein VF App: Bei Red+ Limitänderung & dem Vodafone Pass

Kabel, DSL & Mobilfunk: Einschränkungen der Telefonie 

MeinVodafone App: Weitere Einschränkungen 

 

Nähere Infos dazu gibts im Eilmeldungsboard.

Close announcement

Internet, Telefon & TV über DSL

DSL relocation
Smart-Analyzer

DSL relocation has not been implemented since 2 months.

Mehr anzeigen
17 Antworten 17
Highlighted
Host-Legende

Awesome! Thanks for sharing.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Mehr anzeigen
Highlighted
Smart-Analyzer

Can you please help with this?

Mehr anzeigen
Highlighted
Host-Legende

With what? You might want to elaborate your issue.

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Mehr anzeigen
Highlighted
Smart-Analyzer

I have been waiting for the dsl relocation for 2 months and it has not taken place so far. I would appreciate if it happens as soon as possible.

Mehr anzeigen
Highlighted
Host-Legende

Did you tell anyone, that you're moving flats?

What contact channel did you use?

Have you received a confirmation of order?

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Mehr anzeigen
Highlighted
Smart-Analyzer

Yes there was a mistake with the address in the confirmation for the umzug order.

I called vodafone and changed the adresss after which I was told that I will be getting a call for the technician appoinment.

This happened 2 weeks back.

But still I did not get any mail regarding the confirmation of the order with my newly mentioned address.

I can see my new address as the billing address in mein vodafone.

So expecting the mail for dsl relocation soon.

Mehr anzeigen
Highlighted
Host-Legende

If there was an error with the new adress, the complete relocation order needs to be canceled and a new one needs to be set up. Two weeks sounds like a realistic timespan for that. You'll receive a new welcome letter when the new appointment is confirmed by telekom., most likely vie e-mail.

 

Cheers,


DSS1

 

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Mehr anzeigen
Highlighted
Smart-Analyzer

I am unable to create a new relocation request as it says "a request has not been completed yet"

Mehr anzeigen
Highlighted
Host-Legende

If you already called Vodafone and told them about the wrong adress, you shouldn't need to create a new order. The wrong order will be canceled and a new one set up by Vodafone. No need for you to interfere.

 

Maybe a mod can check the current status for you.

 

Cheers,

 

DSS1

"The three best things in life is the beer before and the cigarette after."

- Judge Dread -
Mehr anzeigen